Career Details

Location City
Pune
Department
Finance and Accounts
Experience
2 - 4 Years
Salary
-
Designation
Senior Associate
Total Position
1
Employee Type
Permanent
Job Description

Role & Responsibilities:

     Strong business process (Sales and Retailing) and technology analysis skills - ability to understand MD&D/ similar industry and customer requirements

     Take the lead on distributor onboarding activities (Interviewing the dealer, Requirement gathering, Gap analysis, coordinating with various stakeholder, UAT, Dealer Agreement Signoff, User Access Management, Documentation, Go-Live and Support) 

     Manage & tracking customer incidents/ new requests

     Handholding customer resolving the issues through Phone, chat Remote Desktop, and email communication channels as per the agreed SLAs

     Provide the necessary training to the distributor as per the need

     Data analysis skills - ability to interpret data and reports for business requirements

     Partner with Technical Support team members on various strategic projects when needed

     Run monitoring reports for usage, performance, and/or availability.

     Manage the master data for Dealer

What We’re Looking For

  • Any Bachelor’s Degree
  • 2-4 years of relevant experience in L1 customer support (voice and email), with a strong customer interaction experience

·         Should understand the Retail business including supply chain fundamentals and organizational hierarchy

  • Passion to be a part of a smart working and winning team
  • Ability to multitask in a fast paced environment
  • Excellent ability to learn and articulate software-related and technical concepts
  • Strong active listening skills and excellent written and oral communications skills (English and Hindi)
  • Strong attention to detail when communicating with customers (verbal & written)
  • Ability to empathize with customers and convey confidence
  • Expertise working with Microsoft Excel and Reporting Tools
  • Strong documentation skills

·         Strong interpersonal and soft skills

·         Working on Monday to Saturday (Flexible in timing)

·         Extended support during Month Ends, audits, etc

 

 

 

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