Role & Responsibilities:
• Strong business process (Sales and Retailing) and technology analysis skills - ability to understand MD&D/ similar industry and customer requirements
• Take the lead on distributor onboarding activities (Interviewing the dealer, Requirement gathering, Gap analysis, coordinating with various stakeholder, UAT, Dealer Agreement Signoff, User Access Management, Documentation, Go-Live and Support)
• Manage & tracking customer incidents/ new requests
• Handholding customer resolving the issues through Phone, chat Remote Desktop, and email communication channels as per the agreed SLAs
• Provide the necessary training to the distributor as per the need
• Data analysis skills - ability to interpret data and reports for business requirements
• Partner with Technical Support team members on various strategic projects when needed
• Run monitoring reports for usage, performance, and/or availability.
• Manage the master data for Dealer
What We’re Looking For
· Should understand the Retail business including supply chain fundamentals and organizational hierarchy
· Strong interpersonal and soft skills
· Working on Monday to Saturday (Flexible in timing)
· Extended support during Month Ends, audits, etc
Or
Reach out to us at ThinkNext@nexdigm.com