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Shared Services

Nexdigm supports your enterprise by deploying the latest technologies including Robotic Process Automation (RPA), Artificial Intelligence/Machine Learning (AI/ML), advanced analytics, and Internet of Things (IoT). We optimize and re-engineer business processes, improve business outcomes, accuracy, efficiency and cycle times.

Shared Services

Shared Services Centers or Global Capability Centers (GCC) have evolved from cost generators to strategic business enablers and value generators. Nexdigm has a robust methodology that systematically assesses all processes in the context of your business and its specific. We then identify what aspects should to be handled as core business activities and what can be consolidated into a GCC to optimize resource utilization, deliver improved service levels at a lower cost, etc. Our ability to handle multilingual transactions can help you build a truly global GCC set-up.

Nexdigm’s Solution

Nexdigm has a robust methodology towards creating a customized solution best suited to your business needs, which includes:

  • Business process assessment: We systematically assess the relevant processes and sub-processes in the context of your business to identify what needs to be close to the business and what can be consolidated into a shared services center.
  • Identify engagement model: Once the design blueprint is approved, we build, transition, and manage the shared services operations.
  • Optimization: The critical mass achieved enables us to leverage processes and technology, and optimize resource utilization, delivering improved service levels at lower cost.

In fact, our ability to handle transactions in languages other than English helps us deliver a truly global shared services set-up.

There are certain clear advantages when setting up a GCC, including:

Team Management

In centralized teams, the corporate or regional headquarters do not need to manage dispersed teams remotely, avoiding challenges and extra costs in coordination, human resource management, and ensuring uniform implementation of policies and processes.

Cross-national Operations

For a business with a multinational footprint, differences in time zones, languages, and cultures are serious concerns. A centralized team can reduce management challenges, and ease process optimization, accuracy, and reporting.


In a centralized model, teams can be scaled up or down based on growth rates, work is process dependent rather than person dependent, and technology can be deployed to enhance efficiency.

Shared Services Model

These inherent advantages motivate businesses to create a structure that leverages the benefits of both - having a lean process team close to the business, as well as a shared services set-up that handles the large volume, rule-based, process-driven aspects.

You can also choose the engagement model that suits your needs.

Set-up your Global Capability Centers in India with Nexdigm

Marc Lessem Senior Executive Director – North America Sales and Marketing

Marc leads the efforts to enhance the presence of Nexdigm in North America, a strategically important market to serve our US-based clients. He is uniquely positioned to closely engage with…

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Kartik Nagarajan Managing Director – Business Consulting & Global Business Services (Sales) / Deputy Managing Director – Nexdigm

With over two decades of experience in Business Process Management (BPM), Kartik leads Global Sales for all Business Services at Nexdigm. He is also responsible for operations and related services…

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Reach out to us at ThinkNext@nexdigm.com