Global Capability Centers (GCC) have evolved from cost generators to strategic business enablers and value generators. During the initial stage, the majority of transactional activities, headcount, and budgets are off-shored under local governance with the aim of cost reduction. As GCCs grow over time, there is an increase in demand for service and for talent. Companies then shift from focusing exclusively on cost reduction towards increasing service standards and improving efficiencies. Finally, GCCs transform into Global Integrated Business Service centers and in this form they take onus of all cross-functional transactional activities. But, their objectives go beyond improving operational efficiencies to now include an added responsibility of creating value and innovating new solutions.

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