Ecommerce is exploding worldwide over 2.6 billion people now shop online, and the market is expected to cross USD 6 trillion by 2030. But as customer expectations rise, one thing decides who wins and who falls behind: logistics performance.
Today, delivery delays, high return rates, and inefficient warehousing quietly drain profits. In many markets, logistics consumes 20–25% of ecommerce revenues, making it one of the sector’s largest cost burdens.
This is why ecommerce leaders are turning to logistics benchmarking — a data-driven way to compare operations with global giants and uncover improvements that fuel sustainable digital growth.
Challenges Ecommerce Companies Commonly Face
- High Delivery Costs: Last-mile delivery alone contributes up to 53% of total logistics cost, making cost optimization critical.
- Rising Return Volumes: Fashion returns reach over 40% in some regions, causing major margin erosion.
- Fragmented Supply Chains: Multiple carriers and inconsistent service levels increase delays, impacting customer satisfaction.
- Sustainability Pressures: Over 74% of consumers prefer eco-friendly delivery options, forcing companies to adapt logistics practices quickly.
Nexdigm’s Ecommerce Logistics Benchmarking
At Nexdigm, we recognize that ecommerce success is equally dependent on the efficiency and sustainability of logistics operations. Our Ecommerce Logistics Benchmarking services combine competitive intelligence, global best practices, and advanced analytics to help businesses identify gaps and seize opportunities in their logistics value chain.
Core Focus Areas of Our Benchmarking
- Delivery & Fulfillment Performance: Comparing last-mile delivery speed, order accuracy, and cost efficiency with global ecommerce leaders.
- Warehousing & Inventory Management: Benchmarking warehouse automation, picking accuracy, storage optimization, and turnaround times to maximize throughput.
- Returns & Reverse Logistics: Evaluating return handling efficiency, refund timelines, and customer experience in managing product returns.
- Sustainability in Logistics: Benchmarking practices such as electric fleet adoption, packaging optimization, and carbon footprint reduction to align with global ESG expectations.
- Technology & Digital Enablement: Tracking competitor adoption of AI, predictive analytics, IoT-based real-time tracking, and automation to assess digital maturity.
By integrating these insights, Nexdigm enables ecommerce players to transform logistics from a cost center into a growth enabler, improving efficiency, customer loyalty, and long-term profitability.
How Benchmarking Drives Sustainable Digital Growth in Ecommerce
- Enhances Customer Experience: Studies show 69% of customers won’t return after a late delivery.
- Drives Cost Optimization: With logistics consuming a quarter of total ecommerce revenue, benchmarking uncovers inefficiencies.
- Accelerates Digital Transformation: AI, automation, and predictive analytics can cut delivery time variability by up to 50%.
- Strengthens ESG Commitments: As sustainability becomes a purchase driver, benchmarking helps companies adopt greener logistics
Nexdigm Case
A fast-growing ecommerce retailer was struggling with high delivery costs and rising return rates across three major markets. Nexdigm benchmarked their logistics model against ten global players, analyzed route inefficiencies, and redesigned warehouse flows. Within six months, delivery cost per order dropped by 14%, return processing time improved by 27 hours, and overall customer satisfaction scores rose significantly.
To take the next step, simply visit our Request a Consultation page and share your requirements with us.
Harsh Mittal
+91 96549 82241