The last mile has become the most critical part of logistics and shipping. With e-commerce surging, customer expectations for same-day or next-day delivery have set new benchmarks for speed and reliability. At the same time, urban congestion, rising fuel costs, and sustainability pressures make last-mile delivery the costliest segment of the supply chain, often accounting for more than half of total logistics expenses.
In this context, data-driven benchmarking emerges as a powerful tool. By measuring last-mile performance against industry leaders and global best practices, companies can uncover inefficiencies, optimize delivery networks, and enhance customer experience. Far from being just an operational necessity, benchmarking the last mile has become a strategic lever for building resilience and gaining a competitive edge in today’s fast-paced logistics environment.
Why Last-Mile Benchmarking Matters
Last-mile delivery is where logistics meets the customer, making it a decisive factor for satisfaction, loyalty, and brand perception. However, it is also the most resource-intensive part of the supply chain. Benchmarking helps companies bring clarity to this complexity by identifying where they lag behind peers and where efficiency gains can be unlocked.
Key Dimensions of Last-Mile Benchmarking
- Cost Pressures – Comparing delivery cost per order, reverse logistics expenses, and fuel efficiency to manage rising operational costs.
- Customer Experience – Evaluating on-time delivery rates, failed delivery ratios, and customer satisfaction scores to improve loyalty.
- Operational Efficiency – Benchmarking delivery density, fleet utilization, and route optimization practices to maximize productivity.
- Technology Adoption – Measuring readiness and use of tools like real-time tracking, AI-driven dispatch, and automated routing systems.
- Sustainability – Assessing emissions per delivery, EV adoption, and packaging efficiency to align with ESG commitments.
By applying these benchmarks, logistics providers and shippers can turn the last mile from a cost burden into a competitive advantage, balancing speed, cost, and sustainability in a way that meets both business and customer expectations.
Nexdigm’s Data-Driven Performance Benchmarking Approach
At Nexdigm, we understand that last-mile excellence demands data-backed decisions and industry-specific insights. Our last mile performance benchmarking solutions combine competitive intelligence, advanced analytics, and sector expertise to help logistics and shipping leaders streamline the last mile.
How Nexdigm Delivers Value
- Custom KPI Frameworks – Tailored benchmarks that track delivery speed, cost per shipment, customer satisfaction, and sustainability impact.
- Cross-Industry Comparisons – Benchmarking across e-commerce, retail, FMCG, and 3PL networks to identify best practices and competitive gaps.
- Digital Benchmarking – Evaluating adoption of IoT-enabled tracking, predictive analytics, and AI-based dispatching to improve visibility and efficiency.
- Global-to-Local Insights – Contextualizing benchmarks for regional realities, from urban megacities with congestion issues to tier-2 and tier-3 markets with infrastructure gaps.
- Actionable Recommendations – Turning data insights into strategies that cut costs, reduce delays, and elevate customer satisfaction.
Through this approach, Nexdigm helps businesses transform the last mile from a cost center into a source of competitive advantage, ensuring their networks are not only efficient but also future-ready.
To take the next step, simply visit our Request a Consultation page and share your requirements with us.
Harsh Mittal
+91-8422857704