Shaping new legal professionals to become client service savvy
Legal professionals want to be involved as early as possible in transactions. Their influence and participation, however, is only welcome if it is collaborative and if they come with a profound understanding of the business.
Whether you are the privacy expert or the contract negotiator, at the end of the day your client, burdened with legal concerns, is simply looking for someone who can explain issues to them in clear, understandable language and resolve their issues as quickly as possible.
Why is it then, that the legal education pipeline, regardless of jurisdiction, rarely equips new attorneys with the tools to respond accordingly? Instead, they teach young minds how to think as ‘lawyers’, to embrace the complexity of dense regulatory environments, and to weave complex thoughts (and precedents) into persuasive arguments that can vanquish opposing counsel.
Although this is great for courtroom TV shows, it does not help harried colleagues at work. So as leaders and managers, how do you shape new legal professionals to be client service savvy and to understand the need for efficient solutions and clear language?
A great way to get important results without overlooking real world issues are to embrace and use these four tools for success.
