The client is one of the global leaders in the eye-care industry, with operations in 24 countries and more than 8,000 employees globally.
With a worldwide presence, the client serves more than 60 million patients daily and plays a critical role on the global stage in providing ophthalmic products and surgical instruments.
The client’s Indian subsidiary markets its products at the Pan-India level and operates in major Indian cities.
Due to the complexity involved in managing end-to-end operation, along with the growing demand for being competitive while operating efficiently the client wanted to incorporate digitization within their cross-functional processes.
Overall, the Defects Per Million Opportunities (DPMO) rate was reduced from 100000 to 0, increasing the count of distributor claim raises by 33%.
