Roadmap for APAC Service & Repair Network Set

Cardinal Health acquired three medical supply businesses from Medtronic (Patient Care, Deep Vein Thrombosis and Nutritional Insufficiency). The range of products Medtronic transferred included Medical Machinery. Unlike consumables which require only supply and product return channels, machinery supplies require maintenance support. Hence, a Service and Repair (S&R) function needed to be created to support these products.

Country-wise optimal S&R model

We assessed the commercial, operational, cost, and transactional aspects to determine the optimal model for each of the 22 APAC countries. Different models were presented based on quality, cost, and timeline analysis, and this helped facilitate selection of a final model.

Insights on IT and Supply Chain

Insights on complex functional work streams were provided and used to facilitate decision-making.

Detailed roadmap

Nexdigm provided a detailed roadmap to country-specific project management teams to facilitate smooth execution to achieve the desired outcome.

Solution alignment

Additionally, Nexdigm also supported the client by bringing alignment to the recommended models among the relevant stakeholders scattered across geographies.