Job Summary -

Roles and Responsibilities:

• Experience - 1 year
• Quick response to incoming tickets on ticketing portal
• Hands on experience with Windows 10/11 0S
• Install, configure and upgrade OS and other business applications on end users' systems (Desktops/laptops)
• Hands on experience and troubleshooting the issues related to MS Office application like outlook, excel, word etc.
• Assist with onboarding and offboarding of the associates (internal users)
• Keep inventory of all the assets like Desktop, Laptop, Printers, Software licenses etc.
• Working on compliance reports like Antivirus reports, WSUS reports etc.
• Basic knowledge of Active Directory, Networking and Servers
• Responsible for queries related to the Printers and basic troubleshooting
• Act as frontline support for internal users if any system goes down

Additional Skillsets:

• Analytical and problem - solving skills
• Good communication skills, both written and verbal
• Teamworking skills
• Methodical approach to tasks
• Working on monthly MIS and MRM report
• Preparation of SOP and knowledge base articles

Location - Mumbai (Lower Parel)

Finally, our people are our most valuable asset; if you agree with us on this, we would love to meet you!

Your interaction with us will involve:

•       Technical interview