Career Details

Key Responsibilities

• Support in complex and high-impactorganization-wide process excellence projects to drive efficiency and customerdelight
• Support in Conducting entitlement studies,process re-engineering projects, and streamlining workflows
• Support in opportunity identification,business case creation, project planning BRD writing, support development, UAT,and final deployment
• Ability to grasp complex ideas
• Writing skills (eg. Business RequirementsDefinition, writing Business Cases)
• Create Process Flow Diagrams, Data FlowDiagrams, Swim Lane Diagrams, Gantt charts

Preferred candidate profile

•  3-5 years of experience in ProcessExcellence role
•  Atleast 2 years of experience in software product development and implementation
•  Experiencedin creating Wireframes, User Stories, Logic flow diagrams/ Swim lanes
   Well-versed in RPA projects and having prior experience in UiPath will bean added advantage
•  Excellentstakeholder management skills
•  Excellentcommunication, negotiation, and document drafting skills
•  Abilityto communicate with senior management
•  Strongand fluent written and verbal communication
•  Strongcomprehension capabilities
•  Technologyexposure in terms of hands-on work on CRM, ERP, WFM, or other technology‘platforms’
•  Technologyproject management exposure
•  Project Documentation Experience
•  BusinessRequirements elicitation and document Writing
   Bachelor's degree in Engineering or Statistics
•  PreferablyDiploma in Management

Core Competencies:

• Service Orientation– Should be aware ofboth - the internal as well as external customers and their needs; and iscommitted to meeting the customers’ evolving, long-term needs – the focus is onSERVICE
• Result Orientation– Should be able todirect efforts towards developing and implementing realistic action plans tomeet business objectives; with a sense of urgency – the focus is on achievingRESULTS
• Initiative – One must not only understand and accept theresponsibilities towards his/her job; but also, proactively work towardsidentifying challenges and their resolution – the focus is on seeking SOLUTIONS
• Professionalism– Should have in-depthknowledge of all functions and display not only the required skill set but alsoethics and integrity while conducting the job – the focus is on PROFESSIONALISM
• Cooperation – One must ensure completion of all tasks athand and simultaneously extend support to team members and display jointownership towards achieving business objectives    – the focusis on TEAMWORK
• Communication/Feedback– Should believe inproviding feedback to other associates and receiving feedback to enhanceperformance, thereby meeting business objectives – the focus is on OPENCOMMUNICATION

Other Benefits:

• Medical Insurance (self-coverage): Includes Group Mediclaim policy andGroup Personal Accident Policy.
• Long-Term Investment & EngagementPlan: Thisis an employee incentive plan introduced to encourage, reward, and incentivizeeligible employees towards long-term engagement, optimize their performance,and enable them to partake in the growth of the Organization and further itsbest interests.
• Transportation support: Bus facility (where available) isallocated to you based on your requirements and availability of seats.
• Focus on individual career growth: via career aspirations discussions, rewards& recognition, long service awards.
• Career Enhancement programs through Continuous Learning, Upskilling, andTraining.
• Focus on Holistic Well-being: The Wellness Corner: Access to a mobileapplication that provides expert guidance on physical, emotional, and mentalwell-being to you and your immediate family members.
• Support Mechanisms: Various support mechanisms like buddy programsfor new joiners, childcare facilities for new mothers, etc. are made availablefor our Associates.
• Health Check-up Camp: Access to a mobile application thatprovides expert guidance on physical, emotional, and mental well-being to youand your immediate family members.

Working Model: Work-from-office 

Hiring Process:

Your interaction with us will include, butnot be limited to,

• Technical / HR Interviews
• Assessment 

Finally, our peopleare our most valuable asset; if you agree with us on this, we would love tomeet you!