·Lead complex and high-impact organization-wide processexcellence projects to drive efficiency and customer delight
·Conduct entitlement studies, lead process re-engineeringprojects, and streamline workflows
·Drive insights and analysis from business metrics to driveoperations excellence.
·Be a change agent and work collaboratively with cross-functionaland cross-geography teams
·Lead in opportunity identification, business case creation,project planning BRD writing, support development, UAT, and final deployment
·Instill a continuous improvement mindset by working with/by trainingdelivery teams
·Project management (organizing, resourcing, prioritizing,expediting, taking practical business calls)
·Interviewing (curiosity, teasing out problems and ideas byasking the right questions)
Preferred candidate profile
·5-10 years of experience in Process Excellence role
·At least 3 years of experience in software product developmentand implementation
·Proven track record in effective end-to-end project managementskills
·Experience in root cause eradication and problem-solvingmethodologies
·Well-versed with RPA projects and prior experience in Ui Pathwill be an added advantage
·Ability to understand business requirements and convert them totechnical requirements
·Excellent stakeholder management skills
·Excellent communication, negotiation, and document draftingskills
·Having a good understanding of QC tools, Lean, Six Sigma, andVisualization Dashboards
·Has Conceptual skills (ability to see the big picture, deriveplans from goals and objectives, grasp complex ideas, and come up with answersfor difficult problems)
·Previous experience in Process tools (including Design Thinking,Lean, Value Stream Mapping, Process Modelling)
·Bachelor's degree in Engineering or Statistics
·Preferably MBA in Operations
CoreCompetencies:
·ServiceOrientation – Should be aware of both - the internal as well as externalcustomers and their needs; and is committed to meeting the customers’ evolving,long-term needs – the focus is on SERVICE
·ResultOrientation – Should be able to direct efforts towards developing andimplementing realistic action plans to meet business objectives; with a senseof urgency – the focus is on achieving RESULTS
·Initiative –Onemust not only understand and accept the responsibilities towards his/her job;but also, proactively works towards identifying challenges and its resolution –the focus is on seeking SOLUTIONS
·Professionalism– Shouldhave in-depth knowledge of all functions and displays not only required skillset, but also ethics and integrity while conducting the job – the focus is onPROFESSIONALISM
·Cooperation– Onemust ensure completion of all tasks at hand and simultaneously extends supportto team members and displays joint ownership towards achieving businessobjectives – the focus is on TEAMWORK
·Communication/Feedback– Shouldbelieve in providing feedback to other associates and receiving feedbacks toenhance performance, thereby meeting business objectives – the focus is on OPENCOMMUNICATION
Other Benefits:
·Medical Insurance (self-coverage): Includes Group Mediclaim policy and Group Personal Accident Policy.
·Long-Term Investment & Engagement Plan: This is an employee incentive plan introduced to encourage, reward, andincentivize eligible employees towards long-term engagement, to optimize theirperformance and enable them to partake in the growth of the Organization andfurther its best interests.
·Transportation support: Bus facility (where available) is allocated to you based on yourrequirement and availability of seats.
·Focus on individual career growth:via career aspirations discussions, rewards & recognition, longservice awards.
·Career Enhancement programs through Continuous Learning, Upskilling, and Training.
·Focus on Holistic Well-being: The Wellness Corner: Access to a mobile application that providesexpert guidance on physical, emotional, and mental well-being to you and yourimmediate family members.
·Support Mechanisms: Various support mechanisms like buddy program for new joiners,childcare facilities for new mothers etc. are made available for ourAssociates.
·Health Check-up Camp: Access to a mobile application that provides expert guidance onphysical, emotional, and mental well-being to you and your immediate familymembers.
Working Model:Work-from-office
HiringProcess:
Your interaction with us will include,but not be limited to,
- Technical / HR Interviews
- Assessment
Finally, our people are our most valuable asset; if you agree with us onthis, we would love to meet you!
