Career Details

Key Responsibilities

• ·        Lead complex and high-impact organization-wide processexcellence projects to drive efficiency and customer delight
• ·        Conduct entitlement studies, lead process re-engineeringprojects, and streamline workflows
• ·        Drive insights and analysis from business metrics to driveoperations excellence.
• ·        Be a change agent and work collaboratively with cross-functionaland cross-geography teams
• ·        Lead in opportunity identification, business case creation,project planning BRD writing, support development, UAT, and final deployment
• ·        Instill a continuous improvement mindset by working with/by trainingdelivery teams
• ·        Project management (organizing, resourcing, prioritizing,expediting, taking practical business calls)
• ·        Interviewing (curiosity, teasing out problems and ideas byasking the right questions)

 Preferred candidate profile 

• ·         5-10 years of experience in Process Excellence role
• ·        At least 3 years of experience in software product developmentand implementation
• ·        Proven track record in effective end-to-end project managementskills
• ·        Experience in root cause eradication and problem-solvingmethodologies
• ·        Well-versed with RPA projects and prior experience in Ui Pathwill be an added advantage
• ·        Ability to understand business requirements and convert them totechnical requirements
• ·        Excellent stakeholder management skills
• ·        Excellent communication, negotiation, and document draftingskills
• ·        Having a good understanding of QC tools, Lean, Six Sigma, andVisualization Dashboards
• ·        Has Conceptual skills (ability to see the big picture, deriveplans from goals and objectives, grasp complex ideas, and come up with answersfor difficult problems)
• ·        Previous experience in Process tools (including Design Thinking,Lean, Value Stream Mapping, Process Modelling)
• ·        Bachelor's degree in Engineering or Statistics
• ·        Preferably MBA in Operations

 CoreCompetencies:

• ·      ServiceOrientation – Should be aware of both - the internal as well as externalcustomers and their needs; and is committed to meeting the   customers’ evolving,long-term needs – the focus is on SERVICE
• ·      ResultOrientation – Should be able to direct efforts towards developing andimplementing realistic action plans to meet business objectives; with a senseof urgency – the focus is on achieving RESULTS
• ·     Initiative –Onemust not only understand and accept the responsibilities towards his/her job;but also, proactively works towards identifying challenges and its resolution –the focus is on seeking SOLUTIONS
• ·     Professionalism– Shouldhave in-depth knowledge of all functions and displays not only required skillset, but also ethics and integrity while conducting the job – the focus is onPROFESSIONALISM
• ·    Cooperation– Onemust ensure completion of all tasks at hand and simultaneously extends supportto team members and displays joint ownership towards achieving businessobjectives    – the focus is on TEAMWORK
• ·    Communication/Feedback– Shouldbelieve in providing feedback to other associates and receiving feedbacks toenhance performance, thereby meeting business objectives – the focus is on OPENCOMMUNICATION

 Other Benefits:

• ·        Medical Insurance (self-coverage): Includes Group Mediclaim policy and Group Personal Accident Policy.
• ·        Long-Term Investment & Engagement Plan: This is an employee incentive plan introduced to encourage, reward, andincentivize eligible employees towards long-term engagement, to optimize theirperformance and enable them to partake in the growth of the Organization andfurther its best interests.
• ·        Transportation support: Bus facility (where available) is allocated to you based on yourrequirement and availability of seats.
• ·        Focus on individual career growth: via career aspirations discussions, rewards & recognition, longservice awards.
• ·        Career Enhancement programs through Continuous Learning, Upskilling, and Training.
• ·        Focus on Holistic Well-being: The Wellness Corner: Access to a mobile application that providesexpert guidance on physical, emotional, and mental well-being to you and yourimmediate family members.
• ·        Support Mechanisms: Various support mechanisms like buddy program for new joiners,childcare facilities for new mothers etc. are made available for ourAssociates.
• ·        Health Check-up Camp: Access to a mobile application that provides expert guidance onphysical, emotional, and mental well-being to you and your immediate familymembers. 

Working Model:Work-from-office

HiringProcess:

Your interaction with us will include,but not be limited to,

- Technical / HR Interviews

- Assessment

Finally, our people are our most valuable asset; if you agree with us onthis, we would love to meet you!