Career Details

JOB DESCRIPTION:

 Desired Skills

• ·        Four + Years ofexperience in a Technical Support role
  Associate or bachelor’s degree in information technology or a related fieldpreferred
• ·        Have relevantexperience in SQL
• ·        A supportedapplication that is built on MVC, .Net Core, and windows
• ·        Basic knowledge ofAzure  
• ·        Proven peoplemanagement and leadership skills
• ·        Excellentcommunicator, both oral and written
• ·        Strongproblem-solving and communication skills
• ·        Strong analyticalskills to investigate and resolve customer support tickets

Operational Management

• ·        Oversee theday-to-day operations of the Technical Support Team
• ·        Act as a senioragent who will drive customer satisfaction through customer
  support
• ·        Act as a mentor andprovide oversight, coaching, and training to technical
  support staff
• ·        Be the point ofcontact when it comes to technical escalations
• ·        Ensure that allcustomer inquiries and issues are solved correctly and, in a prompt, andprofessional manner
• ·        Implement anynecessary preventive measures to reduce customer faults and
  issues
• ·        Review all technicalsupport-related processes and documentation for
  continuous improvement

CoreCompetencies:

·    ServiceOrientation – Should be aware of both - the internal as well as externalcustomers and their needs; and is committed to meeting the customers’ evolving,long-term needs – the focus is on SERVICE

·     ResultOrientation – Should be able to direct efforts towards developing andimplementing realistic action plans to meet business objectives; with a senseof urgency – the focus is on achieving RESULTS

·   Initiative –Onemust not only understand and accept the responsibilities towards his/her job;but also proactively works towards identifying challenges and its resolution –the focus is on seeking SOLUTIONS

·    Professionalism– Shouldhave in-depth knowledge of all functions and displays not only required skill-set,but also ethics and integrity while conducting the job  – the focus is on PROFESSIONALISM

·   Cooperation– Onemust ensure completion of all tasks at hand and simultaneously extends supportto team members and displays joint ownership towards achieving businessobjectives    – the focus is on TEAMWORK

·     Communication/Feedback– Shouldbelieve in providing feedback to other associates and receiving feedbacks toenhance performance, thereby meeting business objectives – the focus is on OPENCOMMUNICATION

HiringProcess:

Your interaction with us will include,but not be limited to,

-         Technical/ HR Interviews

-         Technical/ Behavioral Assessments

-    

Finally, our people are our most valuable asset; if you agree with us onthis, we would love to meet you!