Career Details

What’s in it for you?

The position falls in the entry level and the role itself is an exciting mix of operational delivery and an opportunity to explore the talent in you. We strongly believe in freedom of operation and that clearly reflects in our modus operandi. The role gives an immense opportunity to learn the practical aspects of accounting including a deep understanding of concepts, which is very important in building a successful career. This role also gives an exposure to work on various ERP’s. It also includes exposure to people management and team handling.

 Skillsets we would like to see you exhibit,

Role specific skillsets:

•          Strong business process (Sales andRetailing) and technology analysis skills - ability to understand MD&D/similar industry and customer requirements
•         Take the lead on distributor onboardingactivities (Interviewing the dealer, Requirement gathering, Gap analysis,coordinating with various stakeholder, UAT, Dealer Agreement Signoff, UserAccess Management, Documentation, Go-Live and Support) 
•         Manage & tracking customer incidents/new requests
•         Handholding customer resolving the issuesthrough Phone, chat Remote Desktop, and email communication channels as per theagreed SLAs
•          Provide the necessary training to thedistributor as per the need
•          Data analysis skills - ability tointerpret data and reports for business requirements
•          Partner with Technical Support teammembers on various strategic projects when needed
•          Run monitoring reports for usage,performance, and/or availability.
• Manage the master data for Dealer
  

 Educational qualifications preferred:

• Category: Bachelor's Degree, Master's Degree
• Degree: Bachelor of Commerce - BCom, Master of Business Administration - MBA, Master of Commerce - MCom

Core Competencies:

•  Service Orientation – Should be aware of both - the internal as well as external customers and their needs; and is committed to meeting the customers’ evolving, long-term needs – the focus is on SERVICE
•  Result Orientation – Should be able to direct efforts towards developing and implementing realistic action plans to meet business objectives; with a sense of urgency – the focus is on achieving RESULTS
• Initiative – One must not only understand and accept the responsibilities towards his/her job; but also proactively works towards identifying challenges and its resolution – the focus is on seeking SOLUTIONS
•  Professionalism – Should have in-depth knowledge of all functions and displays not only required skill-set, but also ethics and integrity while conducting the job  – the focus is on PROFESSIONALISM
• Cooperation – One must ensure completion of all tasks at hand and simultaneously extends support to team members and displays joint ownership towards achieving business objectives    – the focus is on TEAMWORK
• Communication/Feedback – Should believe in providing feedback to other associates and receiving feedbacks to enhance performance, thereby meeting business objectives – the focus is on OPEN COMMUNICATION

 Finally, our people are our most valuable asset; if you agree with us on this, we would love to meet you!

DESIRED CANDIDATE PROFILE:

• Any Bachelor’s Degree
• 4-6 years of relevant experience in L1 customer support (voice and email), with a strong customer interaction experience
• Should understand the Retail business including supply chain fundamentals and organizational hierarchy
• Passion to be a part of a smart working and winning team
• Ability to multitask in a fast-paced environment
• Excellent ability to learn and articulate software-related and technical concepts
• Strong active listening skills and excellent written and oral communications skills (English and Hindi)
• Strong attention to detail when communicating with customers (verbal & written)
• Ability to empathize with customers and convey confidence
• Expertise working with Microsoft Excel and Reporting Tools
• Strong documentation skills
• Strong interpersonal and soft skills

Your interaction with us will involve:

•  Technical interview
• Assessment (Accounting, Excel, Analytical, Behavioral etc.)

To know more about us, visit www.nexdigm.com.